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Age of Indiependence

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Previous captive agent Katlyn Eggar and her indie rockstar guests help you crack the code to high volume new business growth. You can compete in the modern market without losing the heart and soul of your agency. Tune in to give your entrepreneurial spirit an extra boost and find that sometimes, the grass really is greener!

Hosted By

Hosted By

Katlyn Eggar

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In this episode of the Agency Intelligence podcast miniseries, Age of Indiependence, host Katlyn Eggar interviews Tolga Demirel, the Co-Founder of Agency Zoom. Tolga talks about the power that a highly trained and highly motivated team can have in an agency, and the significance of technology to an agency.

Episode Highlights:

  • Katlyn introduces Tolga Demirel. (1:21)
  • Tolga shares that he started his insurance career in late October 2011. (3:35)
  • Where did Tolga get the idea for Agency Zoom? (5:12)
  • Tolga shares that they are where they are today, because of their cultural adaptation. (8:36)
  • What are some of the differences that Tolga has seen in the struggles that agency owners are facing? (11:05)
  • Tolga mentions that the biggest change that he has seen is an increased appetite for technology. (12:54)
  • Katlyn shares that in the insurance world, the agency owner is viewed by the carrier as a distribution point or distribution channel. (17:14)
  • For the agency owner, what are some key elements that they need to be able to get visibility on before they can hold their team accountable for big changes? (18:52)
  • Katlyn thinks that accountability is a challenge within organizations in every department and a huge challenge for the leaders. (22:49)
  • How would Tolga reinvest the time, talent, energy, and resources into transforming the agency into a sales organization? (27:37)
  • Tolga shares that you should be creative in how to keep your people motivated, fairly compensate them, and let them grow together with your agency. (29:49)
  • Katlyn thinks that team culture and being all about people still exists in an agency that has a sales organization mindset. (32:21)
  • Tolga believes that when you make your customers happy, you become happy. (36:46)
  • Tolga shares that you should view automation in a way that it can help your agency on both sides, and sales enablement is an area where there’s a tremendous need in the independent space. (38:18)
  • Tolga mentions that proactive engagement is going to win the future. (38:59)

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