- Amy’s transition from HR manager to insurance agency owner, and the founding of Mosaic Insurance Alliance.
- The importance of transitioning from an agent role to focusing on business development.
- Challenges in hiring and team management within the insurance industry.
- Strategies for maintaining a strong, motivated team in a challenging market.
- The impact of the current market on insurance agencies and the necessity for adaptation.
- The role of transparency and communication in managing an agency and its team.
- The significance of listening to team members and clients for effective agency management.
- Adapting to technological changes and leveraging them for better agency operations.
- Strategies for future-proofing the agency and team amidst market uncertainties.