Jon Spaugy: Getting Spaugy with Insurance

In this episode of Agents Influence podcast, host Jason Cass interviews Jon Spaugy, Founder of Agents Brokers United. Episode Highlights: Jon discusses the current state of the insurance industry in California. (3:06) Jon mentions that the biggest change in the insurance industry in the last 14 years has been in technology and the fact that […]

Lindsay Wallace: I Don’t Work In The Industry, I Work For The Industry And I Love It

In this episode of Agents Influence podcast, host Jason Cass interviews, Lindsay Wallace, Marketing Coordinator at Independent Insurance Agents of North Carolina. Episode Highlights: Lindsay explains how she got into the insurance industry. (2:55) Lindsay mentions that it was eye-opening to see that companies are developing technologies specifically for independent insurance agents. (9:13) Lindsay believes […]

Elijah Goodman – Strategy, Tips, And A Few Tricks To Be A TikTok Insurance Star

In this episode of Agency Intelligence podcast, host Jason Cass interviews Elijah Goodman, Producer at Goodman Family Insurance. Episode Highlights: Elijah discusses Goodman Family Insurance and how he gets leads by posting videos and other content on TikTok and social media. (3:46) Elijah explains how he came up with the concept for his first TikTok […]

Dwight Heppner: Bots Can Do Agency Tasks, But Do They Have A Soul?

In this episode of Agency Intelligence podcast, host Jason Cass interviews Dwight Heppner, Manager of Digital Strategy at Guild Insurance Group. Episode Highlights: Dwight discusses his roles as the Manager of Digital Strategy, what Guild Insurance does, and how they utilize robotic processing automation. (5:47) Dwight explains that after doing a thorough cost analysis, they […]

Throwback: The Good, The Bad, And The Ugly Of Virtual Assistant Companies

In this throwback episode of Agency Intelligence podcast, host Jason Cass discusses how he got involved in the Virtual Employee industry with Virtual Intelligence, how VE’s help the insurance industry in particular, and how to know that you are getting the right VE’s. Episode Highlights: Jason explains that a VA is a Virtual Assistant and […]

Throwback: Cass Solo: Freedom, Impact and the CX Culture

In this throwback episode of Agency Intelligence, host Jason Cass offers up a solo podcast episode to address the four main goals that people want to align your business. He also shares the poll results of this question, the importance of merging your company’s sales culture and service culture to create a better customer experience. 

Stephen Harrington-Descoteaux: Are You Down With APP, Yeah You Know Me

In this episode of Agents Influence podcast, host Jason Cass interviews Stephen Harrington-Descoteaux, Performance Coach at Agency Performance Partners. Episode Highlights: Stephen shares his background and what led him to the insurance sector. (2:35) Jason believes that when it comes to branding, the name of the business is very important. (8:12) Stephen discusses how he […]