Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agency Intelligence podcast, host Jason Cass interviews Ashley Napier, 3000 Insurance Group’s Chief Operating Officer. Ashley discusses her path to becoming the COO of 3000 Insurance Group and how they are utilizing Virtual Assistants in their agency. 

Episode Highlights:

  • Ashley mentions that she is an iPhone user. (2:43)
  • Ashley says that she likes winning because it gives her a sense of accomplishment. (3:40)
  • Ashley explains how grit, determination and blessings have led her to where she is now. (6:04)
  • Ashley shares more about her past, and how she got started in the industry. (7:51)
  • Ashley shares what led her to the COO position. (14:08)
  • Ashley explains an experience in 2015 that made her not want to get insurance. (16:46)
  • Ashley talks about 3000 Insurance Group. (21:22)
  • Ashley shares her insight into hiring VA’s and how they are utilizing them in her company. (29:13)
  • Ashley mentions that she is currently reading Traction. (37:51)
  • Ashley shares that she is currently hooked to watching Ted Lasso. (41:14)

Key Quotes:

  • “I’m not saying sales was easy, and I just accomplished it and moved on, but leading people is where I’m supposed to be at this time.” – Ashley Napier
  • “So coaching and mentorship and watching people set goals and struggle with the obstacles that get in their way, understanding what’s on the other side of them, what’s on the other side of their goals.I love just coming alongside people and getting in the well with them and watching them grow. – Ashley Napier
  • “I would say that the VA’s can only do as good of a job as we give them instructions for. And so, we have really looked at ourselves, our systems, our processes, our workflows to make sure that we’re providing them the very best instructions that we can.” – Ashley Napier

Resources Mentioned: