Agency Intelligence

Agency Intelligence

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Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Joe Stephenson, Director of Digital Intelligence at INTERTEL, an Ontellus Company. 

Episode Highlights:

  • Joe shares his journey from law enforcement, to accident reconstruction, to insurance fraud investigations, and his current role as the Director of Digital Intelligence at INTERTEL. (2:29)
  • Joe discusses how easy it is to gather personal information about someone through technology, such as LinkedIn profiles, and how this can be used for fraudulent purposes. (8:51)
  • Joe shares that insurance agents are often the first to notice suspicious activity, such as uncharacteristic emails or requests for additional information, which could indicate fraud or identity theft. (11:18)
  • Joe emphasizes that investing in software protection is crucial to prevent fraud and protect against cyber threats, even if it seems expensive, as one security breach can have significant consequences. (18:17)
  • Joe discusses the importance of understanding technology before implementing it, including asking about cloud services, security measures, data usage, and client protection against breaches, to avoid making costly mistakes and ensure the right technology choices. (23:06)
  • Joe explains that the potential data leakage from using chat models like GPT is a concern that users should consider before jumping on board. (24:22)

Key Quote:

  • “We really have to start investing in our budgets into technology and people who understand the technology because this is the only way we’re going to protect ourselves against it.” – Joe Stephenson

Resources Mentioned: