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Age of Indiependence


Previous captive agent Katlyn Eggar and her indie rockstar guests help you crack the code to high volume new business growth. You can compete in the modern market without losing the heart and soul of your agency. Tune in to give your entrepreneurial spirit an extra boost and find that sometimes, the grass really is greener!

Hosted By

Hosted By

Katlyn Eggar

In this episode of the Age of Indiependence podcast, host Katlyn Eggar interviews Brett Young, CEO at Erb and Young. Brett discusses how his team has grown over the years, why they are always recruiting, and what steps they take to find the next winning team member. 

Episode Highlights:

  • Brett discusses his agency, Erb and Young. (1:46)
  • Brett talks about what it’s like to work on his team. (6:18)
  • Brett talks about a time when their business model wasn’t making progress. (9:44)
  • How has Brett had to adapt their team culture to support growth? (11:48)
  • Brett mentions that as businesses grow and add team members, they become more specialized in their work. (14:25)
  • Brett explains why they are continuously hiring. (16:45)
  • Brett explains their recruitment strategy. (18:37)
  • Brett mentions that he is a team builder at heart. (20:25)
  • Brett explains that they defined their ecosystem five years ago, over the course of their ten-year lifetime. (21:50)
  • Brett describes what they’re searching for in a candidate during the recruitment process. (25:15)
  • Brett believes that the insurance industry is highly unique in that it provides people with an almost unlimited amount of not only income but also autonomy. (32:29)
  • Brett explains why it is important to sell the agency’s goal. (33:55)
  • Brett discusses some of the things that interviewers should stop doing. (35:21)
  • What advice does Brett have for someone who is interviewing for a new job? (37:30)

Key Quotes: 

  • “As you grow and as you add team members, you just become more specialized in what you do.” – Brett Young
  • “Content has been a massive strategy in regards to showing the heart of who we are.” – Brett Young
  • “It’s important to sell the dream to make sure that people know that this is a long term deal and it’s worth it. Because there are going to be tough days, there are going to be tough situations, there are other jobs you can go out and get a quick fix. And this is just not one of them.” – Brett Young

Resources Mentioned: