Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Brad Fuller, CEO of Lightspeed Voice. Brad talks about what makes Lightspeed Voice unique, the importance of customer service, and the value of integrations. 

Episode Highlights:

  • Brad answers whether he is an android or iPhone user. (4:07)
  • Jason asks Brad what was the last app he downloaded. (4:27)
  • Jason asks Brad if he loves to win or does he hate to lose. (5:36)
  • Brad states that he thinks the biggest factor to where he is now is luck. (7:47)
  • Brad shares his background and how he started with his career. (9:36) 
  • Brad talks about his company Lightspeed Voice. (18:15)
  • Brad talks about what customer service is about for his company. (24:48)
  • Brad explains that Lightspeed Voice has a strong focus on building and improving integrations. (26:14)
  • Brad elaborates about Lightspeed Voice owning its infrastructure. (32:18) 
  • Brad shares the story of how she met his wife. (35:03)
  • Brad shares that he watches Billions on Hulu. (40:21)

Key Quotes:

  • “We want you to focus on what you do best and not have to worry about your telecommunications platform.” – Brad Fuller
  • “The integrations that we do have are over the top outstanding, we have very strong partnerships and strategic alliances with all these technology partners. And we have dedicated people who are constantly reviewing and researching ways to make not only new integrations but the integrations that we have even better.” – Brad Fuller
  • “Our company has a culture of gratitude and it is showing gratitude to our clients every single day. We truly care.” – Brad Fuller

Resources Mentioned: