Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Rob Galbraith, CPCU, CLU, ChFC, at Insurance Nerds, and Author of the worldwide industry bestseller, The End Of Insurance As We Know It. Rob has been branded the “most interesting man in insurance”, he discusses how the traditional insurance industry is responding to technology, and how his book changed his career in insurance.

Episode Highlights:

Jason introduces Rob Galbraith. (1:13)

Rob mentions that he’s been on the carrier side for over 20 years. (10:51)

Rob talks about the book he wrote, entitled The End Of Insurance As We Know It. (11:14)

Jason thinks that the industry is becoming less siloed because people are realizing that they have to work together, for the betterment of everybody. (11:57)

Rob shares that Insurance Nerds focuses on helping people who are struggling in their insurance careers, and it’s all about celebrating insurance and building community. (13:08)

Rob mentions how he was named “the most interesting man in insurance”. (14:40)

Rob shares that he’s an expert on the devastation that fires can cause, and when his book came out, he had an opportunity to give talks worldwide. (15:11)

Rob mentions that his book is about the upcoming changes in the next 10 years in the insurance industry, then the last three decades combined. (16:40)

Jason believes that Insurtech is making a valiant effort to try and incorporate the independent insurance agent channel into what they’re doing. (18:25)

Rob shares that there’s so much more with insurance that we need to come to grips with. (21:03)

Rob shares that from a technology standpoint, there’s a lot of technology that’s being developed and most of it is intended to play in the independent agent space. (28:11)

Jason mentions that it’s probably a bit easier to learn technology than it is to learn insurance because when you learn technology, you know what you want. (30:27)

Rob mentions that he’s been reading a lot about Silicon Valley, Artificial Intelligence, and about the USA versus China. (43:45)

Key Quotes:

“I had an opportunity to go to the underwriting department and I just loved it. I love the uncertainty. I love that no two days are the same. In underwriting, it’s always very different, very interesting problems, and stuff to solve. So that kind of matches my personality and got me into the innovation side of things.” – Rob Galbraith 

“I don’t think we’ll ever do business in the same way that we’ve always done before. So I think having that mixed model, like, yes, sometimes people are going to want to walk through the front door, but oftentimes, they’re not. And so being able to meet customers where they want to be met, I think makes a lot of sense.” – Rob Galbraith

Resources Mentioned:

Agency Intelligence

We Got Your Podcast

Reach out to Jason Cass

Rob Galbraith LinkedIn

Insurance Nerds

The End Of Insurance As We Know It


The Hanover Insurance Group