Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Sanjay Gupta, Executive Vice President at ACI Worldwide. Sanjay talks about his expertise in the digital payment space and how consumers utilize their applications.

Episode Highlights:

  • What has attributed to Sanjay’s success, skill or luck? (3:38)
  • Sanjay shares his background. (4:01)
  • Sanjay shares his experience being in the digital payment space for many years. (6:12)
  • Sanjay mentions the broad-based survey they did recently. (6:55)
  • Sanjay shares what the options are when receiving the payments electronically. (8:28)
  • Sanjay explains their application called Mobile Presentment. (10:26)
  • Where does Sanjay see the company going in the future? (12:37)
  • Sanjay shares what a digital wallet is. (14:39)
  • Does Sanjay think that the larger carriers are better than the regional carriers when it comes to adopting their technology? (20:00)
  • Sanjay mentions the book entitled The Last Lecture, by Randy Pausch. (24:56)

Key Quotes:

  • “I think what is definite is that change is definite and innovation is definite. I think staying abreast of that but keeping the consumer in mind is critical.” – Sanjay Gupta
  • “Innovation doesn’t need to start with a big corporation. It can actually start local and it can start small. Whoever listens to the consumer and provides these options has positioned themselves to be winners in the medium to long term.” – Sanjay Gupta
  • “If they want to be winners, I think they need to stay close to the consumers and give them the choice particularly in the digital payments area that they want.” – Sanjay Gupta

Resources Mentioned: