Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Tara Kelly, President & CEO at SPLICE Software Incorporated. Tara talks about her expertise in programming and the services they have in the company.

Episode Highlights:

  • What has attributed to Tara’s success, skill or luck? (4:47)
  • Tara shares her background. (6:23)
  • Tara mentions the goal of her company. (8:19)
  • Tara shares their platform and the services they offer at SPLICE Software Incorporated. (9:19)
  • Tara explains how to utilize their system. (10:29)
  • Tara shares how their system could be helpful to other agencies. (12:58)
  • Tara shares a story about a test environment they set up. (20:08)
  • Tara shares her thoughts on digital voice assistants. (23:21)
  • Tara explains why some people don’t trust data. (27:13)
  • Tara mentions why customer experience is about creating value. (37:07)

Key Quotes:

  • “I actually believe in luck. I think luck is a powerful thing. It’s keeping your eyes wide open and setting your filters to let luck in.” – Tara Kelly
  • “We try to be a partner and I think that’s the important thing. There’s a lot of opportunities when a customer or prospect says, let’s stay in touch. I’m going to give you permission to talk to me and my favorite places.” – Tara Kelly
  • “Let’s take one that we’ve done well and let’s try to just build on that. All good things with AI, automation and data require the consumer to step up and play ball for a better planet and it’s required.” – Tara Kelly

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