Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Mary Boyd, CEO of Plymouth Rock Assurance Corporation. Mary talks about Road Rewards, the unique telematics app that Plymouth Rock offers and why it is proving to be beneficial to both customers and agents. 

Episode Highlights:

  • Mary explains to Jason that she hates to lose, and most people do not know about it. (4:32) 
  • Mary shares why she thinks both skill and luck are beneficial factors in her career. (5:07)  
  • Mary shares her background story, when she started and how she got to where she is today. (5:50) 
  • Mary explains how Plymouth Rock has been able to connect their brand with top sports brands in the country. (10:08)  
  • Mary talks about their Road Rewards, their version of a telematic application. (15:27)
  • Mary tells Jason that there is a fear factor from the consumers of their information not being put to good use. (21:18)
  • Mary shares the benefits of gaining data from their customers. (24:07)
  • According to Mary, the COVID epidemic has significantly reduced the number of individuals who drive. (30:14)
  • Mary explained her company’s use in the telematics application industry. (33:05) 
  • Mary expresses her interest in reading Bryan Falchuk’s books. (36:52)

Key Quotes:

  • “Telematics would be way more powerful than credit. Because it’s not just using a surrogate for what your driving behavior is, it’s your driving behavior.” – Mary Boyd
  • “So my focus when I got here was one to build and maximise upon the tools and the processes and support that we already had for our business. But also to connect our team so we can get the most out of that. And that has actually been really a powerful thing.” – Mary Boyd
  • “I think there are many drivers that are good drivers that are getting a very competitive price for the coverage they’re getting today. And so they may be completely satisfied with what they have, versus having a telematics app…but it is going to be better for everyone.” – Mary Boyd

Resources Mentioned: