Power Women In Insurance

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Melissa Dillon, Insurance Exam Queen, and Instructional Designer. Melissa was on the podcast about a year and a half ago and in that time she has opened her own education platform helping people pass insurance exams and start their career in the insurance space.

Episode Highlights:

• Melissa shares about her passion and her career in the insurance industry. (1:28)
• Melissa mentions that in the last four years, she’s spent a lot of time answering student emails and that many people are frustrated that they’ve been invited into this career space but can’t pass the exams. (2:53)
• Melissa explains that when teaching how to pass the license test, she doesn’t simply explain a concept, but she relates it to the student and how they’ll perform it in their profession. (10:54)
• Melissa mentions that she enjoys using real-life examples, which is one of the keywords that appear in her Google reviews. (14:55)
• Melissa believes that educators are something that is missing in the insurance space. (16:00)
• Melissa shares that she anticipate having such a large client base of smaller agencies but realized that they needed help without being able to spend hundreds of thousands of dollars for it. (23:28)
• Melissa shares her amazement at being able to raise an army of people who are enthusiastically referring her and her company to help others. (25:50)
• Melissa discusses her future plans, which include creating video courses in series that are not recorded classes. (30:11)

Key Quotes:

• “I love to use stories because people remember stories more than they remember facts and details.” – Melissa Dillon
• “I didn’t realize that I would end up having this huge customer base of smaller agencies that need this level of support without having to pay hundreds of thousands of dollars for it.” – Melissa Dillon
• “My customers have become my sales agents for me. And that’s just amazing. And that’s probably one of the most surprising things. Like, wow, I have created an entire army of people who are shouting my name, my business out there to help other people. And I did not anticipate that, I did not expect that. And that’s just been really cool.” – Melissa Dillon

Resources Mentioned:

• Melissa Dillon LinkedIn
• Contact Teresa Kitchens
• Sterling Insurance Group