Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Jonnie Anderson Owner, and Olivia Hein Owner and Producer of Legacy Insurance Partners. Olivia and Jonnie discuss how they were able to build a women-owned and operated agency that is passionate about helping its clients completely understand their insurance coverage and helping to protect them from the unexpected.

Episode Highlights:

  • Olivia shares that she is an iPhone user, and Jonnie is an android user, and both have recently downloaded the Hi-Hello and Stash applications. (3:28)
  • Olivia explains that she has always loved to win, but it is okay to lose sometimes. (5:21)
  • Jonnie shares that skill has been a bigger factor in her life, while Olivia shares that it is luck. (6:31)
  • Jonnie and Olivia share their backgrounds and how they both started in the insurance industry. (7:32)
  • Olivia and Jonnie explain that they are the total opposites of each other, but their differences are a big factor in their success. (14:12)
  • Olivia shares that you need to admit to yourself what you are passionate about as well as the things that exhaust you. (17:13)
  • Jonnie discusses how they do 95.5% more commercial personal lines to bring in the business. (23:35)
  • Olivia shares how she was able to build her network, starting with a friend in the real estate industry. (25:03)
  • Jonnie explains that they are very proud that they are a female-owned and operated agency. (29:40)
  • Jonnie shares that as owners, they collaborate with their team, and they have an open-door policy in the company. (31:16)
  • Jonnie and Olivia share that they are currently waiting for the audible book “Atomic Habits”. (35:59)

Key Quotes: 

  • “I think you have to admit to yourself what you’re passionate about, and what exhausts you because being 50-50, you never want to think, why don’t I contribute that to our agency?” – Olivia Hein
  • “I turned the no’s into yes’s by just by being really annoying and consistent, and at some point, they needed me to save the day, whether it’s a Sunday night and just slowly build up my reputation, kind of one person at a time.” – Olivia Hein
  • “We’re extremely proud that we are female-owned and operated. We never started our agency thinking, this is like a girl power agency, no boys allowed. But we haven’t recruited a single person that’s on our team…it’s just been word of mouth and it feels really good” – Jonnie Anderson

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