Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this throwback episode of Agents Influence podcast, host Jason Cass interviews Kelly Donahue-Piro, Owner and President of Agency Performance Partners. Kelly puts a fun spin on her interview by occasionally asking Jason Cass questions as well. During this conversation, hear whether or not video is a lazy man’s book, what to look for when hiring people, the power of prospecting, and the differences between producers and account managers.


Episode Highlights: 

  • Kelly Donahue-Piro asks Jason Cass what has been his most difficult business challenge
  • You can’t pay people a salary that isn’t making your job easier.    
  • The first step in not being ignorant is to learn how to learn.  
  • Is Kelly an iPhone user or an Android user?   
  • Does she love to win or hate to lose?    
  • Is she stronger because of her skill or because of luck?
  • What should you look for when hiring someone? 
  • Why does Jason think video is a lazy man’s book?   
  • Has Jason thought about taking a social media break?  
  • How many clients does Kelly have and what software does she use? 
  • Jason Kelly talks about the growth of women in the industry and producers and account managers.   
  • Why do producers tend to hate prospecting?   
  • How does Jason approach cold calling and addressing producers?    
  • Kelly Donahue-Piro shares her secret shopper statistics from 2017.  


Key Quotes:

  • “You’re hiring people to make your life easier, and if there is someone on your team that is not making your life easier, that is on you.” – Kelly Donahue-Piro
  • “The two biggest things that any employee needs is to be teachable and to have a good attitude. If you have that in life, you are unstoppable.’” – Kelly Donahue-Piro
  • “Producers wouldn’t want to be account managers and account managers wouldn’t want to be producers. But if there is one thing I could tell producers, it’s you need to treat your account manager like they walk on water.” – Kelly Donahue-Piro


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