Agency Intelligence

Agency Intelligence


Agency intelligence podcast, is your top insurance podcast with two unique series that let you hear from and learn from both agency owners and industry influencers. Agents Influence is your weekly guide to the latest and greatest thought leaders the industry has to offer. Agency Intelligence covers real data from real agents in real agencies.

In this episode of Agents Influence podcast, host Jason Cass interviews Ashley Fitzsimmons, Customer Experience Manager at Ohio Insurance Agents Association. Ashley talks about how we can build and develop stronger relationships inside the insurance industry.

Episode Highlights:

Jason introduces Ashley Fitzsimmons. (1:35)

Ashley mentions that she started in the family agency on July 5, 2019, in northeastern Pennsylvania near Scranton. (9:38)

Ashley shares that she wants to be the voice for other people, and because of that, she caught the attention of the CEO of the Ohio Insurance Agents Association, at a conference in Pennsylvania. (10:35)

Ashley mentions that in her first four years in the industry, she didn’t dare to expand and meet other agents, but eventually she started to learn how to network. (14:47)

Ashley shares that the people in their industry truly care, not only about insurance but also about the relationships. (15:06)

Ashley shares one of her biggest accomplishments was the IA Circle, which is a confidential mastermind group for agencies in Ohio. (22:48)

Ashley mentions that back in March, she transitioned over to the Director of Education, at OIA, and she improved the customer experience when it comes to education. (23:37)

Ashley shares that OIA has a company that they created called Intel Agents, which is a data-driven company that’s providing information to independent agents. (26:19)

Ashley shares that the people she’s working with are thinking on a different scale, and it’s amazing because they’ve helped her to grow in this industry, what they’re doing is what all agencies need. (38:37)

Ashley is hoping that everyone continues to build and cultivate relationships in the insurance industry. (48:06)

Ashley mentions that she’s currently reading the book entitled The Four: The Hidden DNA of Amazon, Apple, Facebook, and Google, by Scott Galloway. (50:18)

Key Quotes:

“I truly believe that it is the type of person that’s in this industry that makes it what it is, and has made it what it is today..” – Ashley Fitzsimmons

“I think it’s very important to say to women now that maybe they still feel like that glass ceiling is holding them back to just speak up. If you want something, you need to go and ask for it. You might have somebody that is stuck in their old ways. If you want something, and you’re not happy where you are, go and do it.” – Ashley Fitzsimmons

“We need to be helping one another and taking one another under our wings, and not threatened by another woman using her voice. If somebody else is standing up and using your voice, awesome, and give her a high five. If somebody new is on the scene, we should be liking their posts, commenting, and telling them they’re doing a great job.” – Ashley Fitzsimmons

Resources Mentioned:

Agency Intelligence

Reach out to Jason Cass

Ashley Fitzsimmons LinkedIn

Ohio Insurance Agents Association, Inc


Agency VA

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