Age of Indiependence

Communicating with others well directly impacts your outcomes. In this episode of the Age of Indiependence podcast, host Katlyn Eggar interviews Amanda Mapp, Education Manager at Quantum Assurance. Amanda talks about the DISC personality types, how to better understand people with different personality types from yours, and how to deal with personality differences!

Episode Highlights:

• Amanda talks about the Leadership Academy at Quantum Assurance. (5:10)
• Amanda discusses why she wants to bring the DISC personality traits to people’s attention. (5:57)
• Amanda discusses the DISC personality type classifications. (13:33)
• Amanda discusses the personality of someone with the D “Director” personality type. (17:25)
• Amanda explains that, while there is a formula that may work for many conversations, there will always be something that needs to be adjusted depending on the customer. (22:31)
• Amanda shares why she has a soft spot for those with the I personality type. (24:03)
• What are some of the things that would drain an I if they happened often in an insurance agency? (26:46)
• Is it common to find an I in a sales role? (29:23)
• Amanda discusses why the S personality is known as the “feeler” personality. (30:13)
• Amanda discusses personality type C. (37:27)
• What advice does Amanda have for those who want to improve their communication skills at work or at home? (45:41)

Key Quotes:

• “We have to realize that while there’s a formula that might generally work for a lot of our conversations, there’s always going to be something that we have to adjust depending on the customer that we have.” – Amanda Mapp
• “If we can get our strong folks in one category to focus on that one thing, we’re going to see better production from them.” – Amanda Mapp
• “I love anything that talks about personality because sometimes it’s like horoscopes, sometimes it’s so dead-on and sometimes people are like, that’s not me. But I just want to be like, yes, it is, you just don’t want to see it.” – Amanda Mapp

Resources Mentioned:

• Amanda Mapp – Linkedin
• Quantum Assurance
• Reach out to Katlyn Eggar
• Quantum Assurance International